FAQs
What are the shipping options?
TNB Records offers National, International and Express delivery services. Standard shipping is free when you spend over $100 otherwise there is a $4.99 flat rate. Express Shipping is a flat rate of $7.99. All shipping prices are visible at checkout.
International shipping is an express service via Australia Post and is calculated at the check-out, based on your cart size and location.
All cassettes, CDs, T-shirts purchased individually are shipped by standard Australia Post Stamp postage and no tracking is provided. TNB Records will dispatch them promptly, however take no responsibility once posted. An upgrade to either Standard Tracked or Express Tracked is available at checkout.
How do you package your items?
We use specific packaging made for the shipping of our fragile items and we take great care in packaging each item, as safely as possible. We ensure all items have ‘FRAGILE’ markings and we take the time to best select the appropriate box or satchel.
Our vinyl mailers are specifically designed to protect your item and have several layers of carboard to protect the product as well as 'crush zones' to stop bent corners etc.
How do I track my item?
Your order can be tracked with au.interparcel.com, if shipped via Couriers Please or www.auspost.com.au, if shipped via Australia Post. Your tracking number will be emailed through at the point of fulfillment.
If you have ordered an individual T-Shirt, 7", Cassette, DVD or CD it will not have tracking unless you selected Standard Tracked or Express Tracked service at check-out and will be coming via standard Australia Post serves.
When will I receive my order?
All in-stock items are dispatched promptly every business day (excluding public holidays). The length of delivery is dependent on your selected delivery option and your location (please refer to our Shipping policy (tnbrecords.net).
We do ask that you consider the current circumstances of Covid19 and high volumes times of the year, such as Christmas when placing your order, as your area can be affected and have slightly longer delivery turnarounds.
What do I do if I never received my order?
It is suggested that you first check the tracking details for your order, as the tracking can give you an indication on the details around your order including an estimated delivery date.
In the current circumstances of Covid19 and high volumes deliveries are being impacted. Deliveries are running anywhere from 3 – 10 business days behind the standard delivery times, so if you still do not have your delivery after this, it is best you contact us or the courier direct and we’ll be sure to locate your item(s).
What do I do if I received a defective order?
Please visit our Buying Guide (tnbrecords.net)
What is the return policy?
Please visit our return policy here Refund policy (tnbrecords.net)
How do I make changes to an order I’ve already placed?
If you have made an error or require a change on your order, we ask that you immediate contact our team via email info@tnbrecords.net.
Where are you located & Where do my items ship from?
TNB Records' main warehouse is located in Adelaide, Australia. It is here that we hold thousands of Vinyl, Cassettes and CD's. We offer a 'Special Order' service that enables you to browse thousands of more titles that we then source from our partner warehouse in the USA and ship to us here on your behalf.
Please note: if your order includes both 'in-stock' and 'special order' items, we will ship your order as a whole once all items have arrived. If you need the in-stock item sooner, just reach out and we will organise it to get out to you sooner :)
I’ve received only part of my order?
Given the above info, we ship from multiple warehouses and it's not uncommon for you to receive multiple deliveries if you have mixed and matched Music and Merch items in the one order.
If you happen to be missing an item from the same warehouse, please email us and we’ll work on resolving this with you. Contact Us (tnbrecords.net)
What currency is your site in?
All our items are displayed in Australian Dollars (AUD).
What are the international taxes, duties, etc. that I have to pay?
Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
International taxes, duties are not a charge by TNB Records and are the responsibility of the receiver. This fee is not included in your purchase and will be sent to your email during your local custom processing.
Are all items new and sealed?
The majority of the items we sell are brand new, sealed and unused, however if the item is one of our second-hand or scratch n dent item, we clearly list this in our listing description.
Can you order specific items in for me?
We love receiving special requests for items and we welcome them. Please email us with your request including; Artist/Band, Title, Format and we’ll be in touch with the details around your request. Contact Us (tnbrecords.net)
What are your payment options?
TNB Records have various secure payment options including; VISA, Mastercard, AMEX, Paypal, Afterpay, Shop Pay, Apple Pay, and Google Pay.
My record has a warp in it?
A small degree of warp is quite common, turntable tonearms are designed to compensate for it and unless the warp affects playback you shouldn’t need to worry about it.
Factors that cause the degree of warping are type and quality of the PVC (polyvinyl chloride) used to produce the record, the thickness of the vinyl and whether it became warped due to heat exposure. Coloured vinyl is well known for warping very easily and is of lesser quality to black vinyl. The same can be said for transparent varieties. If it's the music and the audio fidelity that matters to you, always look for black vinyl.
Is the item I am purchasing in stock?
To offer the most awesome range, we stock a combination of both 'in-stock' items as well as 'special order' items. This means we can offer thousands of titles that we hold here in our warehouse as well as our partner warehouse in the USA. Special Order items are clearly marked on each products page and you can even use our search filter to select 'in-stock' items or 'special order'. We have deliveries arriving from our US partner warehouse weekly so your 'special order' item is never far away.
Why haven’t I received my gift card?
Our gift cards are digital gift cards and are emailed to the provided email, after you have completed the check-out process. We always suggest you check your Junk mail box, as on rare occasions this can happen. If you are unable to locate the email, please email our team and they will be sure to help you. Contact Us (tnbrecords.net)
Can I provide specific packaging instructions?
We welcome any special requests from our customers in regards to their delivery and we will do our best to met these instructions. Please add these to your ‘Delivery Instructions’, as you go through the check-out process or email us info@tnbrecords.net, be sure to include your order number. Contact Us (tnbrecords.net)
How do I contact your company if my question isn’t answered here?
If you haven’t been able to find an answer to your question on here, please don’t hesitate to contact us via our Contact Us (tnbrecords.net).
Do you buy second-hand records?
We are happy to review second-hand records, however it is rare we take in second-hand items, as we are predominately a new vinyl retailer.
If you would like us to review your collection, we ask that you send us an image of the item's spines and a list of the artist, title and barcode (info@tnbrecords.net).