How We Operate!

Welcome to TNB Records, Your Australian Music Haven!

At TNB Records, we're passionate about bringing you the best in vinyl records, CDs, and cassettes. What sets us apart? We're proud to be an Australian-owned, run, and operated business, headquartered in the vibrant city of Adelaide.

While we operate out of Adelaide, our store works a little different than some others... Almost all of our stock is held in our warehouse in the USA.  Why? because this gives us (and you) access to a huge range of products that we would not be able to offer otherwise.  It means we have one central 'hub' for our stock to be stored and it also means you have direct access to 'the hub'.  This is how we manage to get those rare titles, indie store exclusives, RSD and other limited pressings.

Everything you see on our site is in-stock at our warehouse and, when you place an order for an item it triggers our team in the warehouse to pick the item and secure it for you.

**How The Order Process Works:**

1. **Order Confirmation:** Once you've placed your order, expect a confirmation email detailing your purchase.

2. **Picked in the USA:** Keep an eye out for our 'PICKEDINUSA' shipping confirmation email. This signifies that your selected items are being carefully picked and will soon make their way to our Australian hub.

3. **Final Leg in Australia:** Upon arrival in Adelaide, we update your tracking link with an Australia Post link. This allows you to trace your order from our warehouse to your doorstep.

While our typical turnaround times are swift, we estimate that items may take approximately 14-21 days to reach you. We appreciate your patience and guarantee a seamless delivery experience.

Thank you for choosing TNB Records - your trusted source for all things music!

 

How We Operate FAQ's:

Q: Can I order Express Post to get my items quicker?

A: You are most welcome to choose 'Express Post' on Special Order items but this does not mean they will ship quicker from our USA partner warehouse. It does mean that, when your order arrives with us here, it will be shipped from us to you via Australia Post Express Post rather than Australia Post Standard Post so you will get it quicker than standard shipping.

 

Q: How often do you ship from your U.S.A Warehouse?

A: Friday evening of every week!

If, for example, you purchased an item on a Thursday, it should arrive to us on the following Friday (8 days later) and we will package it over the weekend and have it on its way to you on the Monday.  Most customers are amazed at how quickly our items get from us to them!

 

Q: Why don't you hold stock in your local warehouse?

A: At TNB Records, our commitment is to provide you with the widest selection of quality vinyl records, CDs, cassettes & music merch. While our headquarters are proudly located in Adelaide, Australia, we have strategically chosen to centralize our inventory in a warehouse in the USA for several reasons:

1. Global Selection:
By maintaining a centralized inventory in the USA, we have access to a vast and diverse range of music from around the world. This allows us to offer our customers a comprehensive selection that extends beyond local boundaries.

2. Efficient Fulfillment:
Operating from a centralized warehouse streamlines our fulfillment process. Orders are efficiently picked, packed, and shipped from one location, ensuring a smooth and timely delivery process for our customers.

3. Cost-Effective Operations:
Consolidating our inventory in the USA helps us manage costs effectively. This efficiency allows us to maintain competitive pricing for our customers while providing a broader range of musical choices.

4. Specialised Handling:
Our USA warehouse is equipped with specialized facilities for handling and storing music formats like vinyl records, CDs, and cassettes. This ensures that your orders are stored and shipped with the utmost care, preserving the quality of your music.

Please Note:
While our stock is held in the USA, rest assured that the entire process, from order confirmation to final delivery, is managed by our dedicated team here in Adelaide. We take pride in being an Australian-owned, run, and operated business, offering you the best in global music with the convenience of local service.

 

Q: What if I buy something that is in stock at your local warehouse and something that is in your USA warehouse?

A: At TNB Records, we understand the importance of a seamless and cost-effective shopping experience. When you purchase items that are in stock at both our local warehouse in Adelaide and our USA warehouse, we ensure your order is consolidated for efficient processing. Here's how it works:

  1. Combined Shipping:

    • Your order will be held until all items, whether from our local or USA warehouse, are gathered in our Adelaide facility. This enables us to ship your entire order together in a single shipment.

  2. Optimized Fulfillment:

    • By consolidating orders, we can minimize shipping costs and environmental impact. This approach allows us to offer you the most cost-effective and eco-friendly shipping solution.

  3. Order Status Updates:

    • You'll receive regular updates on your order status, including notifications when items are picked in the USA and when your consolidated order is ready for dispatch from our Adelaide location.

Estimated Delivery Times:

  • While our typical turnaround times are quick, please note that the combined shipping process may extend the estimated delivery timeframe. We appreciate your understanding and assure you that we're working diligently to get your complete order to you as swiftly as possible.

Rest assured that at TNB Records, we're dedicated to providing you with a convenient and streamlined shopping experience, bringing the world's music to your doorstep with care and efficiency. Thank you for choosing us as your trusted music source!